With immediate effect, the company cooperates with professional after-sales service companies to provide consumers with after-sales home repair services for Zhenshijia air purifiers and water purifiers.
Air purifier/water purifier after-sales service policy
1. Warranty period of the air purifier: the body has a warranty period of 12 months; the motor has a warranty period of 36 months; the metal filter is a consumable, and there is no warranty service if there is no quality problem after opening and use.
2. FZ01 type water purifier warranty period: 12 months warranty period; 24 months warranty period for water separator; water purifier filter element is a consumable, no warranty service will be provided if there is no quality problem after opening and using it.
3. Warranty period calculation: The warranty period of products purchased through the Guozhen Health Life Museum is calculated from the purchase date of the "Voucher"; the warranty period of products purchased through the Guozhen Online APP is calculated from the date of confirmation of receipt of the product.
4. Apply for after-sales service conditions:
● For purchases through the living hall, a "sale certificate" with the official seal of the living hall must be provided;
● To purchase through the Guozhen online APP, an electronic invoice or product serial number is required.
5. How to apply for after-sales service:
Follow the "Guozhen after-sales" WeChat account and enter "My After-sales"-"After-sales Application" for after-sales declaration, or contact the customer service center at 010-64850818 for consultation. The company will arrange professionals to provide on-site after-sales service according to the specific situation.
Second, the principle of on-site after-sales service charges
1. Related after-sales expenses due to quality reasons during the warranty period shall be borne by the company.
2. FZ01 type water purifier is easy to install, and independent installation is advocated. If the customer needs the company to provide on-site installation service, the installation fee is 80 yuan/unit.
3. If the product is abnormal due to human factors outside the warranty period or during the warranty period, the company can provide paid repairs, and the customer shall bear the on-site repair service fee of 85 yuan/unit + accessories (referring to the cost of accessories, consumables and other materials that need to be replaced). The warranty accessories of FZ01 water purifier can be purchased through Guozhen Health Life Hall or Guozhen Online, and the warranty accessories of Zhenshijia air purifier can be purchased through on-site maintenance (national unified sales price). If you have any questions, please consult New Era Customer Service Center.
After-sales maintenance of multiple equipment at the same location is charged according to the number of equipment. The maintenance costs that need to be borne by the user shall be paid directly by the user to the maintenance personnel.